Key responsibilities Manage warranty cases and coordinate with customers, suppliers, and internal teams Analyze product issues and returns to identify root causes Maintain product data and support technical documentation (incl. packaging and warranty info) Act as technical contact for customers and distributors, handle claims and feedback Support Product Team with warranty trends, issue analysis, and cross-functional alignment (Quality, Purchasing, Sales, Supply Chain) Profile Bachelor's degree (Engineering, Technical, or Marketing) or equivalent experience Experience in product support, warranty, quality, or aftermarket environment Strong analytical and problem-solving skills Proficient in MS Office Fluent in English and French Soft skills: Customer- and solution-oriented Clear communicator Structured, detail-oriented, and able to multitask Nice to have: Automotive aftermarket experience Supplier or quality interface exposure Methodical working approach
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